GAME DAY

Ticket Package Renewal FAQ

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Frequently Asked Questions:


Do I have a Ticket Sales Representative assigned to my account who can help me if I have additional questions?

Yes, every Manitoba Moose Package Holder has a designated Moose Ticket Sales Representative assigned to their account. If you have questions about your account, please contact your assigned representative. Their contact information can be found in the body of the renewal email that was sent to you. You can also access contact information by clicking the “Contact Us” tab at the top of the Manitoba Moose Account Manager page.

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What are the Benefits of being a Moose Package Holder?

As a Moose Package Holder you will have access to our digital ticketing platform, which gives you convenient, 24/7 online access to your seats using your Manitoba Moose Account.

You can log in to your Manitoba Moose Account via www.moosehockey.com. Once you are logged in, you can take advantage of the many benefits of your Manitoba Moose Digital Ticketing Platform, including:

Ticket Forwarding – you will be able to forward tickets to friends, family, staff or clients without physically distributing tickets. The recipients will then be able to load the tickets to their mobile device or print at home. Please visit www.MooseHockey.com/UserGuide for additional details.

Donate – you will be able to donate tickets to games you are unable to attend and the tickets will be donated to a youth serving association that is partnered with the True North Youth Foundation. In return for you donation, a tax receipt will be sent to you for the package value of the ticket(s). Please visit www.MooseHockey.com/UserGuide for additional details.

Ticket Trade – you will be able to trade tickets prior to a game you cannot attend for a game you can attend. This provides you with the flexibility to attend games that are not included in your seat package or acquire multiple seats for a game you can attend. Please visit www.MooseHockey.com/UserGuide for additional details.

Print – you can print tickets from home at your convenience. Please visit www.MooseHockey.com/UserGuide for additional details.

Reloadable Moose Pass – this season, all Manitoba Moose Season Seat Holders will be able to participate in the Reloadable Moose Pass program. This convenient program allows package holders to load a specific dollar value on their Moose Pass for use at the Jets Gear locations or Bell MTS Place Concessions. Please visit www.MooseHockey.com/UserGuide for additional details.

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What if there is a game in my seat package that I am unable to attend?

You have several options available to ensure your seats are used, including donating, forwarding and trading your tickets!

Donate – you will be able to donate tickets to games you are unable to attend and the tickets will be donated to a youth serving association that is partnered with the True North Youth Foundation. In return for you donation, a tax receipt will be sent to you for the package value of the ticket(s). Please visit www.MooseHockey.com/UserGuide for additional details.

Ticket Forwarding – you will be able to forward seats to friends, family, staff or clients without physically distributing tickets. The recipients will then be able to load the tickets to their mobile device or print at home. Please visit www.MooseHockey.com/UserGuide for additional details.

Ticket Trade – you will be able to trade tickets prior to a game you cannot attend for a game you can attend, this allows you flexibility by attending games that are not included in your package or having multiple seats for a game you can attend. Please visit www.MooseHockey.com/UserGuide for additional details.

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Have package prices increased for the 2017-18 season?

Yes. After keeping our package prices the same for the 2016-17 season, package prices have increased by 5% for the 2017-18 season. The per seat price for Moose packages will be: P1 – $26.25 (+$1.25), P2 – $21.00 (+$1.00) and P3 – $15.75 (+$.75).

The package price of the Moose playoff game(s) included with your 2017-18 seat package will be the same as the package price of a Moose regular season game.

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As a Manitoba Moose Mini Pack Holder, last season I only received one Moose Pass even though I had multiple seats. Will this be the same this season?

New for the 2017-18 season you will receive one Manitoba Moose Pass for each seat in your Moose Account.

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What payment options are available?

The Manitoba Moose offer the following convenient payment options:

  • Full Season
    • Pay in Full (Credit Card or Cheque)
    • Installment Payments (Credit Card Only)
      1. 20% on April 15th;
      2. 40% on July 2nd; and
      3. 40% on August 15th.
    • NEW – The Moose Monthly Payment Plan is now conveniently allocated over 12 months compared to 10 months last season. Monthly payments will be processed on or about the 15th of each month starting April 15th, 2017 and ending March 15th, 2018 via either Direct Withdrawal or Credit Card. Please note there is a 2% administration fee applied to the Moose Monthly Payment Plan.
  • Mini Packs
    • Pay in Full (Credit Card or Cheque)
    • NEW – The Moose Monthly Payment Plan is now conveniently allocated over 12 months compared to 10 months last season. Monthly payments will be processed on or about the 15th of each month starting April 15th, 2017 and ending March 15th, 2018 via either Direct Withdrawal or Credit Card. Please note there is a 2% administration fee applied to the Moose Monthly Payment Plan.

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Is there an additional cost if I alter my seat package or relocate my seats?

No, there is no additional cost to alter your seat package or relocate your seats. Visit www.moosehockey.com/packages to view the 2017-18 Manitoba Moose seating map and pricing.

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Do I have to pay for my seats at the time I renew?

No, you do not. Your first payment will be processed on or about April 15, 2017.

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When will the first payment be processed for my renewal?

Your first payment will be processed on or about April 15, 2017.

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Why do I have to re-submit my credit card with confirmation of my renewal?

We require all Package Holders to keep valid credit card information on file, regardless of the method of payment used for their seat package. This must be submitted annually.

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Can I upgrade from a Mini Pack to a Full Season Package and still keep my same seat?

Yes, however, you cannot complete this process online. You must contact your Moose Ticket Sales Representative if you wish to upgrade your Mini Pack to a Full Season Package.

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Can I downgrade from a Full Season Package to a Mini Pack and still keep my same seat?

Yes, however, the likelihood of keeping your same seat will be subject to Full Season Package Holders who wish to purchase your seat location for a Full Season Package. In the event this occurs, you will be required to relocate to a different seat location. This applies to all Mini Pack holders.

Please Note: You cannot complete this process online. You must contact your Moose Ticket Sales Representative if you wish to downgrade your seat package from a Full Season Package to a Mini Pack and wish to keep your same seat location.

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I am a 21 or 30 Game Mini Pack Holder. How do I relocate my seats or alter my seat package?

As part of the process you must first select which of your renewed packages you are exchanging. 21 and 30 Game Mini Pack holders should complete the process once for each renewed Mini Pack.

If you are looking to alter your seat package from a 21 or 30 Game Mini Pack either up to a Full Season or down to a 12 Game Mini Pack, please complete the process using only one of your renewed 12 Game Mini Packs. If you are looking to alter your seat package from a 30 Game Mini Pack to a 21 Game Mini Pack, please complete the process using only two of your renewed 12 Game Mini Packs.

As a final step, please call your Moose Ticket Sales Representative to complete your changes by asking them to remove the remaining 12 Game Mini Pack(s) from your account.

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Can I add or remove seats on my account?

If you wish to increase or decrease from the total number of seats on your account, you must contact your Moose Ticket Sales Representative. You cannot increase or decrease the total number of seats on your account through the online renewal process.

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Will I get access to better seat locations if I wait before completing my seat relocation?

It is unlikely. The best seats will be made available from the beginning of the seat relocation process; however, additional seat locations may become available as package holders choose to alter their seat packages.

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I want to relocate to Accessible seating. Can I do this online?

You cannot perform this function online. You must call your Moose Ticket Sales Representative if you wish to relocate your seat to an accessible seat.

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What if I only want to relocate my seats for the Prime Package?

You cannot choose seats for the Prime Package as part of this relocation process. The only way to guarantee your seats for the Prime Package at this time is to purchase a 2017-18 Full Season Package.

The Prime Package will be announced shortly after the release of the 2017-18 AHL schedule (expected to be released during the month of July).

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How will I select my regular season seat(s) included in the Prime Package?

We anticipate the 2017-18 regular season schedule to be released during the month of July. The Prime Package will be communicated a few weeks following the release of the 2017-18 regular season schedule. At that time, Package Holders will be able to select their seat locations for the Prime Package online.

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How will the order for altering seat packages and relocating seats be determined?

The order will be based on the date and time you renewed your package. Package Holders who complete their renewal earlier in the process will be given priority access to alter their account, including seat relocation.

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When can I relocate?

Full Season – you will be required to renew your current seats online. Once you have renewed, you can contact your Moose Ticket Sales Representative to indicate you would like to relocate your seats. After April 15th, you will be contacted with options, based on your request and available inventory.

Mini Packs – you will be required to renew your current seats online. Once the 4 Mini Pack options have been released, you can contact your Moose Ticket Sales Representative and they will be able to provide options based on your request and available inventory.

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What if I change my mind about altering my 2017-18 seat package?

After you have completed the renewal process, you cannot revisit the process online. If you wish to make additional changes after you have completed the online process, please contact your Moose Ticket Sales Representative.

If you do not want to make any changes to your 2017-18 seat package, you are not required to do anything once you renew. Your renewed seats will remain on your account and your first payment will be processed on or about April 15, 2017.

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When will I receive my 2017-18 seat package?

Your 2017-18 Manitoba Moose seat package will be made available in September, 2017.

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When the Mini Pack schedule is released, will I be able to change to a different Mini Pack if my initial selection doesn’t work for my schedule?

Yes, currently we anticipate communicating the 4 Mini Pack options for the 2017-18 season to all Mini Pack holders in August, 2017. If the Mini Pack option you initially selected doesn’t work for your schedule, you will have the opportunity to select the Mini Pack that best fits your schedule.

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I purchased my seat package via Payroll Deduction – how do I renew my seat package?

Your 2016-17 seat package was purchased via payroll deduction supported by your workplace. We are pleased to confirm this payment method will once again be available should you choose to renew for the 2017-18 season.

We require you to complete the renewal process as outlined in your earlier notification email. ‘Payroll Deduction’ will not be listed among the Payment Plans for your renewal. We ask, for the purpose of your online renewal, that you select Monthly Payment: Direct Withdrawal. In order to facilitate the renewal, we require that a valid credit card be added to your account. No payments are required to complete the renewal process.

Once you have completed the renewal process, please contact your Moose Ticket Sales Representative to ensure your account is correctly listed as a payroll deduction account for the 2017-18 season.

Additional information for you to submit to your payroll administrator will be provided following the renewal process.

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If the Moose do not qualify for the 2017 Calder Cup Playoffs, what will happen to the amount I paid for playoff game(s) when I purchased my 2016-17 seat package?

If the Moose do not qualify for the 2017 Calder Cup Playoffs, any amount paid for playoff game(s) when you purchased your 2016-17 seat package will be credited to your account and applied to your 2017-18 seat package renewal invoice prior to your first payment being processed on or about April 15, 2017.

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