Ticket Package Renewal FAQ

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Frequently Asked Questions:


Have package prices increased for the 2016-17 season?

No, package prices have not increased for the 2016-2017 season. The per seat price for ticket packages will be the same as last season: P1 – $25, P2 – $20 and P3 – $15.

Please note that cost of your total invoice has increased as it now includes the cost of two playoff games (Full Season Package) or one playoff game (Mini Packs). The package price of a Moose playoff game will be the same as the package price of a Moose regular season game.

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Does it cost more to alter my ticket package or relocate my seats?

No, there is no additional cost to alter your ticket package or relocate your seats. CLICK HERE to see the 2016-17 Manitoba Moose pricing chart and seating map.

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Have I already paid for my seats?

No payments have been processed for your renewed 2016-17 ticket package. Your first payment will be processed on or about May 15, 2016.

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Do I have to pay anything for my seats today?

No, you do not. Your first payment will be processed on or about May 15, 2016.

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What payment options do I have?

The Manitoba Moose offer the following convenient payment options:

  • Full Season
    • Pay in Full (Credit Card or Cheque)
    • Installment Payments (Credit Card Only)
      1. 20% on May 15th;
      2. 40% on July 2nd; and
      3. 40% on August 15th.
    • Ten Monthly Payments on the 15th of each month starting May 15th, 2016 and ending February 15th, 2017 (Direct Withdrawal or Credit Card)
  • Mini Packs
    • Pay in Full (Credit Card or Cheque)
    • Ten Monthly Payments on the 15th of each month starting May 15th, 2016 and ending February 15th, 2017 (Direct Withdrawal or Credit Card)

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Why do I have to enter my credit card again?

Our policy requires all account holders to keep valid credit card information on file, regardless of the method of payment used for their ticket package.

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Can I upgrade from a Mini Pack to a Full Season Package and still keep my same seat?

Yes, however you cannot perform this function online. You must call your Moose Ticket Sales Representative if you wish to upgrade your Mini Pack to a Full Season Package.

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Can I downgrade from a Full Season Package to a Mini Pack and still keep my same seat?

Yes, however, your ability to keep your same seat will be subject to Full Season Package Holders who wish to purchase your seat location for a full season package. In the event this occurs, you will be required to relocate to a different seat location. This applies to all Mini Pack holders.

Please Note: You cannot perform this function online. You must call your Moose Ticket Sales Representative if you wish to downgrade your ticket package from a Full Season Package to a Mini Pack and wish to keep your same seat location.

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Can I add or remove seats on my account?

If you wish to increase or decrease from the total number of seats on your account, you must call your Manitoba Moose Ticket Sales Representative. You cannot increase or decrease the total number of seats on your account through the online process.

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Will I get access to better seat locations if I wait before completing my seat relocation?

It is unlikely. The best seats will be made available right from the beginning of the seat relocation process; however, additional seat locations may become available as package holders choose to alter their ticket packages.

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I want to relocate to Wheelchair seating. Can I do this online?

Yes, but subject to availability. Wheelchair seating is in very high demand.

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What if I only want to relocate my seats for the Prime Package?

You cannot choose seats for the Prime Package as part of this relocation process. The only way to guarantee your seats for the Prime Package at this time is to purchase a 2016-17 Full Season Package.

The Prime Package will be announced shortly after the release of the 2016-17 AHL schedule (expected to be released towards the end of August).

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How will I select my regular season seat(s) included in the Prime Package?

We anticipate the 2016-17 regular season schedule to be released during the last week of August. The regular season Prime Package will be communicated following the September long weekend. At that time, seat holders will be able to select their seat location online.

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How will the order for altering ticket packages & relocating seats be determined?

The order will be based on the date and time you renewed your ticket package. Account holders who completed their renewal earlier in the process will be given priority access to alter their account, including seat relocation.

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When can I relocate?

The relocation process will commence on Wednesday, April 27th with account holders being provided access to the relocation process in waves of 50-75 accounts, twice daily at 10:00 a.m. and 2:00 p.m. – which represents the earliest you may access the relocation process for your ticket package. Once you have been provided access to the relocation process, you will have access until Friday, May 6th. After May 6th, any relocations must take place directly through your Moose Ticket Sales Representative.

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What if I change my mind about the changes I have made to my 2016-17 ticket package?

If you have decided you do not want to make any changes to your 2016-17 ticket package, you are not required to do anything. Your renewed seats will remain on your account and your first payment will be processed on or about May 15, 2016.

You may only go through the online ticket package alteration & seat relocation process once. After you have completed the process, you cannot revisit the process online. If you wish to make further changes after you have completed the online process, please contact your Moose Ticket Sales Representative.

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When will I receive my tickets?

Your 2016-17 Manitoba Moose ticket package will be mailed to you in the fall.

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When the Mini Pack schedule is released, will I be able to change to a different package if my current selection doesn’t work for my schedule?

Yes, currently we anticipate communicating the 4 Mini Pack options for the 2016-17 season to all Mini Pack holders the week following the September long weekend. If the Mini Pack option you initially selected doesn’t work for your schedule, you will have the opportunity to choose the Mini Pack that best fits your schedule.

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Do I have a Ticket Sales Representative assigned to my account who can help me if I have additional questions?

Yes, every Manitoba Moose account holder will have a designated Moose Ticket Sales Representative assigned to their account. If you have questions about your account, please contact your assigned representative. Their contact information can be found in the body of the renewal email that was sent to you. You can also access contact information by clicking the “Contact Us” tab at the top of the Manitoba Moose Account Manager page.

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I am a 21 or 30 Game Mini Pack Holder. How do I relocate my seats or alter my ticket package?

As part of the process you must first select which of your renewed ticket packages you are exchanging. 21 and 30 Game Mini Pack holders should complete the process once for each renewed Mini Pack.

If you are looking to alter your ticket package from a 21 or 30 Game Mini Pack either up to a Full Season or down to a 12 Game Mini Pack, please complete the process using only one of your renewed 12 Game Mini Packs. If you are looking to alter your ticket package from a 30 Game Mini Pack to a 21 Game Mini Pack, please complete the process using only two of your renewed 12 Game Mini Packs.

As a final step, please call your Ticket Sales Representative to complete your changes by asking them to remove the remaining 12 Game Mini Pack(s) from your account.

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