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Ticket Package Renewal FAQ - Manitoba Moose

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Ticket Package Renewal FAQ


Have package prices increased for the 2019-20 season?

Prices for Manitoba Moose Seat Holders will remain the same for the third straight season!

The per game per seat price for Moose Seat Holders will be: P1 – $26.25, P2 – $21 and P3 – $15.75.

The price of the Moose playoff game included with your 2019-20 Moose Regular Season Seats will be the same as the price of a Moose regular season game.

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Does it cost more to alter my ticket package or relocate my seats?

No, there is no additional cost to alter your package or relocate your seats. Visit www.moosehockey.com/packages to view the 2019-20 Manitoba Moose pricing chart and seating map.

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Will I have to make a payment for my seats when I renew?

No payments will be processed when you renew your 2019-20 package. Your first payment will be processed on or about April 15, 2019.

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What payment options do I have?

The Manitoba Moose offer the following convenient payment options:

  • Full Season

    • Pay in Full (Credit Card Only)
    • Payment Plan – The Moose Monthly Payment plan is spread out over 12 months. Monthly payments are processed on, or about, the 15th of each month starting April 15th, 2019 and ending March 15th, 2020 (Direct Withdrawal or Credit Card). Note there is a 2% administration fee applied to Monthly Payment plans.
    • Installment Payments (Credit Card Only)
      1. 20% on April 15th;
      2. 40% on June 1st; and
      3. 40% on August 15th.
  • Mini Packs

    1. Pay in Full (Credit Card Only)
    2. Payment Plan – The Moose Monthly Payment plan is spread out over 12 months. Monthly payments are processed on, or about, the 15th of each month starting April 15th, 2019 and ending March 15th, 2020 (Direct Withdrawal or Credit Card). Note there is a 2% administration fee applied to Monthly Payment plans.
    3. Installment Payments (Credit Card Only)
      1. 20% on April 15th;
      2. 40% on June 1st; and
      3. 40% on August 15th.

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Why do I have to enter my credit card again?

We require all Seat Holders to keep valid credit card information on file, regardless of the method of payment used for their account. All cards are encrypted for privacy and safety reasons.

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Can I upgrade from a Mini Pack to a Full Season Package and still keep my same seat?

Yes, however you cannot perform this function online. You must call your Moose Account Service Representative if you wish to upgrade your Mini Pack to a Full Season Package. Your Moose Account Service Representative is Justin Augert, 204-926-5683 or jaugert@tnse.com

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Can I downgrade from a Full Season Package to a Mini Pack and still keep my same seat?

Yes, however, the likelihood of keeping your same seat will be subject to Full Season Seat Holders who wish to purchase your seat location for a Full Season Package. In the event this occurs, you will be required to relocate to a different seat location.

Also, please note that you must call your Moose Account Service Representative if you wish to change from a Full Season to a Mini Pack as you cannot perform this function online. Your Moose Account Service Representative is Justin Augert, 204-926-5683 or jaugert@tnse.com

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Can I add or remove seats on my account?

If you wish to increase or decrease the number of seats on your account, you must call your Manitoba Moose Account Service Representative. You cannot increase or decrease the number of seats on your account through the online Renewal Process. Your Moose Account Service Representative is Justin Augert, 204-926-5683 or jaugert@tnse.com

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Will I get access to better seat locations if I wait before completing my seat relocation?

It is unlikely as the best seats will be made available right from the beginning of the seat relocation process. However, there is the possibility that additional seat locations may become available if Season Seat Holders choose to alter their ticket packages.

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I want to relocate to wheelchair seating. Can I do this online?

You cannot perform this function online. You must call your Moose Account Service Representative if you wish to relocate your seat to a wheelchair seat. Your Moose Account Service Representative is Justin Augert, 204-926-5683 or jaugert@tnse.com

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How will I select my regular season seat(s) included in the Prime Package?

We anticipate the 2019-20 regular season schedule to be released during the month of July. The regular season Prime Package will be communicated shortly after the release of the 2019-20 regular season schedule.

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What if I want to relocate my seats for the Prime Package?

You cannot choose seats for the Prime Package as part of the relocation process. The only way to guarantee your seats for the Prime Package at this time is to purchase a 2019-20 Full Season Package.

The Prime Package will be announced shortly after the release of the 2019-20 AHL schedule (expected to be released during the month of July).

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How will the order for altering ticket packages and relocating seats be determined?

The order will be based on the date and time you renewed your ticket package. Seat Holders who completed their renewal earlier in the process will be given priority access to alter their account, including seat relocation.

After renewing online, you must call your Moose Account Service Representative if you wish to relocate your seat(s). Your Moose Account Service Representative is Justin Augert, 204-926-5683 or jaugert@tnse.com

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When can I relocate?

  • Full Season

First you must renew your current seats online. Once you have renewed you can contact your Manitoba Moose Account Service Representative to indicate you would like to relocate your seats. After April 15, you will be contacted with options based on your request and available inventory. Your Moose Account Service Representative is Justin Augert, 204-926-5683 or jaugert@tnse.com

  • Mini Packs

First you must renew your current seats online. Once the 4 mini pack game options have been released you can contact your Manitoba Moose Account Service Representative and he will be able to provide options based on your request and available inventory.  Your Moose Account Service Representative is Justin Augert, 204-926-5683 or jaugert@tnse.com

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When will I receive my Moose Pass Cards?

Your 2019-20 Manitoba Moose Pass Cards will be mailed to you in the fall. There will also be an opportunity for Moose Seat Holders to pick their Moose Pass Cards up at the Winnipeg Jets Fan Fest in September.

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When the Mini Pack schedule is released, will I be able to change to a different package if my current selection does not work for my schedule?

Yes, currently we anticipate communicating the 4 Mini Pack options for the 2019-20 season to all Mini Pack holders in July. If the Mini Pack option you initially selected does not work for your schedule, you will have the opportunity to choose the Mini Pack that best fits your needs.

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Do I have a Manitoba Moose Account Service Representative assigned to my account who can help me if I have additional questions?

Yes, Manitoba Moose Seat Holders have a dedicated Manitoba Moose Account Service Representative assigned to their account. If you have questions about your account, please contact your Moose Account Service Representative Justin Augert, 204-926-5683 or jaugert@tnse.com

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I am a 21 or 30 Game Mini Pack Holder. How do I alter my ticket package?

If you are looking to alter your package from a 21 or 30 Game Mini Pack either up to a Full Season or down to a 12 Game Mini Pack, please contact Justin Augert, Manitoba Moose Account Service Representative, to complete your required account changes at 204-926-5683 or jaugert@tnse.com

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What are the Benefits of being a Moose Package Holder?

As a Moose seat holder, you will have access to our digital ticketing platform, which gives you convenient, 24/7 online access to your seats using your Manitoba Moose Account.

You can log in to your Manitoba Moose account via www.moosehockey.com.

Once you are logged in you can take advantage of the many benefits of your Manitoba Moose Digital Ticketing Platform.

The Manitoba Moose will introduce three new benefits for seat holders during the 2019/20 season!

  • Full Team Autograph Signing – Exclusive to Manitoba Moose Seat Holders
  • Guaranteed Access to Premium Giveaways on Select Game Days
  • Limited Edition Autographed Keepsake one (1) per account

Ticket Trade – You will be able to trade tickets prior to a game you cannot attend for a game you can attend, this allows you flexibility by attending games that are not included in your package or having multiple seats for a game you can attend. The Ticket Trade Program allows you to customize your package to fit your schedule.

Seat Holder of the Game – One Manitoba Moose seat holder per game will be recognized on the scoreboard and receive a special Manitoba Moose prize package – just for being a Moose Seat Holder!

Savings – As a Moose Seat holder you are able to save over $12 per game per seat compared to individual game ticket prices.

Jets Gear Discount – Moose Seat Holders are entitled to 15% off their entire purchase at Jets Gear Stores.

Online Monthly Manitoba Moose Seat Holder – Every month during the year, the Manitoba Moose will send a special online contest link exclusive for Moose Seat Holders – during 2019/20 Moose Seat Holders will be able to win great prizes!

Family Holiday Skate – During the December 2019 Holiday Season – you will receive an exclusive invite to participate in a Holiday Family Skate on the ice at Bell MTS Place where the Moose and Jets play!

Ticket Forwarding – You will be able to Forward tickets to friends, family, staff or clients without physically distributing tickets. The recipients will then be able to load the tickets to their mobile device or print at home. Please visit www.MooseHockey.com/UserGuide for additional details!

Donate – You will be able to Donate tickets to games you are not able to attend. The tickets will be donated to a youth serving association that is partnered with the True North Youth Foundation. In return for you donation a tax receipt will be sent to you for the package value of the ticket. Please visit www.MooseHockey.com/UserGuide for additional details!

Opportunity to Save on Select Winnipeg Jets Games – During the 2019/20 season you will receive a communication with the opportunity to purchase individual Winnipeg Jets tickets at a discount compared to the general public.

Exclusive Event – The Manitoba Moose will invite all Moose Seat Holders to an exclusive event during the 2019/20 Season.

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What if I have a conflict with my schedule and there is a game in my package that I am not able to attend?

You have several options available to ensure your tickets are used! You will be able to:

Ticket Trade – You will be able to trade tickets prior to a game you cannot attend for a game you can attend, this allows you flexibility by attending games that are not included in your package or having multiple seats for a game you can attend. Please visit www.MooseHockey.com/UserGuide for additional details!

Donate – You will be able to Donate seats to games you are not able to attend. The tickets will be donated to a youth serving association that is partnered with the True North Youth Foundation. In return for your donation a tax receipt will be sent to you for the package value of the ticket. Please visit www.MooseHockey.com/UserGuide for additional details!

Ticket Forwarding – You will be able to forward seats to friends, family, staff or clients without physically distributing tickets. The recipients will then be able to load the tickets to their mobile device or print at home. Please visit www.MooseHockey.com/UserGuide   for additional details!

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