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2020-2021 FAQ - Manitoba Moose

2020-2021 FAQ

2020-21 AHL SEASON FREQUENTLY ASKED QUESTIONS

Click on the links below to jump directly to that question. If you don’t find an answer below, ask us a question HERE.

Frequently Asked Questions:


Will I be able to attend games for the 2020-21 season?

We do not anticipate being able to welcome fans to attend games for the 2020-21 Manitoba Moose season. If partial capacity is allowed at Bell MTS Place for 2020-21 regular season or 2021 playoff games, Manitoba Moose Season Seat Holders will be given priority access to purchase available tickets.

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How can I access the 2020-21 season games? 

If you are a Manitoba Moose Seat Holder (Full Season, Mini Pack & Flex Pack) and renewed your account for the 2021-22 season you will be given free access to AHLTV to watch all Manitoba Moose home games (value $30).

If you sign up to become a new Manitoba Moose Seat Holder for the 2021-22 season you will receive a free AHLTV Home Pass.

If you are not a Manitoba Moose seat holder you can visit www.watchtheahl.com/#/ to purchase a subscription to AHLTV

New this season, all Manitoba Moose games will be broadcast on CJOB radio via www.cjob.com.

You can also download the Manitoba Moose App and listen to all games live.

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Why are the Moose playing their 2020-21 home games at Bell MTS Iceplex and not Bell MTS Place? 

Due to Covid-19 safety protocols implemented by the NHL it was determined that the safest way to accommodate two professional teams would be to do so in separate venues. This is only a temporary move during these unprecedented times as we anticipate a return to Bell MTS Place for the 2021-22 regular season.

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What happens to the seats I had during the 2019-20 Manitoba Moose season?

Your seats that were up for renewal in March 2020 for the 2020-21 season will be the same seats you can renew for the 2021-22 season.

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What is the schedule for the 2020-21 season? 

To see the 2020-21 Manitoba Moose schedule, click here: MooseHockey.com/SCHEDULE

The 2021-22 Manitoba Moose schedule is expected to be released in summer 2021.

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What happens to my account credit from the 2019-20 season?

If you paid in full or had a partial account credit from the cancelled games due to Covid-19, we will roll it over to the 2021-22 season and apply it to the invoice for 2021-22.

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If I would like to renew my seats for the 2021-22 season what do I do?

You can renew your seats for the 2021-22 season by logging into your Manitoba Moose Account and selecting a payment plan that works best for you.

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Is there an incentive to renew for the 2021-22 season? 

If you renew your seats by March 7, 2021, you will receive free access to AHLTV Home Pass for the 2020-21 season to view all Manitoba Moose home games (a $30 value).

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I renewed my Manitoba Moose Account for the 2021-22 season – how do I access my free AHLTV Home Pass?

Once you renew your Moose Account for the 2021-22 season your Free Manitoba Moose Home Pass Access should be activated on your AHLTV account within 24 hours of renewing. To check if the access has been activated, please follow the steps below:

  • Log in to your account at AHLTV.com
  • Click Schedule
  • Click on any Manitoba Moose game
  • You should see a “Play with Home/Away Audio” button

If you do not see a “Play with Home/Away Audio” button, then the account has not been activated. New AHLTV accounts are activated each night, so we suggest checking back the following day. If your free access is still not activated after 24 hours of opening an AHLTV account, please send a message to service@moosehockey.com to confirm the email address on file.

If you do not have an open AHLTV account, you must sign up at AHLTV.com using the same email you have on your Manitoba Moose Account. Access will be assigned within 24 hours of opening an account.

Please note: You are not receiving a “subscription”, you are simply receiving “free access” to watch Manitoba Moose Home games. As long as there is a “Play with Home/Away Audio” button when you click on a Manitoba Moose home game you are all set.

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Why are you only providing AHLTV Home Pass for free?

During the 2019-20 season we introduced a new Seat Holder Benefit that provided free AHLTV access to Manitoba Moose Road games for all Full Season Seat Holders and a 50% discount for all Mini Pack Holder.

Due to Covid-19 safety protocols we are not able to welcome fans at our home games, we are providing virtual access to our Home Games by providing Manitoba Moose Seat Holders who renew their package for the 2021-22 season with AHLTV Home Pass.

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I had an AHLTV account from the 2019-20 season and it was set to auto renew for the 2021-20 season – how do I get a refund now that I have renewed my Manitoba Moose Account and am eligible for a free AHLTV Home Pass?

If you had an AHLTV Account last season and were on auto renew, your opportunity to opt out has passed. If your AHLTV account was auto renewed and you wish to request a refund since you are now receiving the Manitoba Moose Home Pass for free, please email AHLTV Support at ahltv@theahl.com

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What if I renew my seats for the 2021-22 season and it is delayed or postponed?

At this time, we anticipate a return to regular programming and in person attendance for the 2021-22 season. In the event the season is postponed or cancelled, we will provide options at that time, including a refund.

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If I have credit on my account, but do not plan on renewing my seats for the 2021-22 season, can I get my credit refunded back to me?

Yes, if you choose not to renew your seats for the 2021-22 season, you can request a refund of the credit on your account by contacting your Manitoba Moose Account Service Representative. Please note: if you choose to opt out of renewing for the 2021-22 season you will lose the 2020-21 credit rollover bonus and will not qualify for the AHLTV home pass subscription.

You can also choose to not renew and leave the credit on account for future use including renew at a later date or use towards individual game tickets for the 2021-22 season.

To contact your Manitoba Moose Account Service Representative please email service@moosehockey.com

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What are my options for ticket packages for the 2021-22 season?

You can purchase full season (38 regular season plus the first two playoff games), 12 game packs or Flex Packs – for full details including Manitoba Moose seat holder benefits please visit: MooseHockey.com/PACKAGES

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Have package prices increased for the 2021-22 season? 

The Manitoba Moose Seat Holder pricing will remain the same as what was communicated during the 2020-21 renewal campaign:
P1 – $27.50, P2 – $22, P3 – $ $16.50

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Is there an additional cost to alter my ticket package or relocate my seats?

Yes and No?

No – you will not incur any additional costs for altering your package or relocating seats within the same price category ie. Move from P2 seats to alternate P2 seats.

Yes – Additional costs will apply when you upgrade your seating section. (I.e. Upgrading from P2 seats to P1 seats.) Visit MooseHockey.com/PACKAGES to view the 2021-22 Manitoba Moose pricing chart, seating map and seat holder benefits.

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Will I have to make a payment immediately when I renew my seats?

No, existing Manitoba Moose seat holders who renew their account will not be required to make a deposit at this time. Your first payment will be processed on or about April 1, 2021.

If you have an account credit from the 2019-20 season, the deposit will be deducted from the total amount owed, and the remaining balance will be applied to the payment plan of your choice.

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If I am a NEW seat holder for the 2021-22 season do I have to make a deposit?

If you are a new Manitoba Moose seat holder purchasing a full season or mini pack for the 2021-22 Moose season, you will be required to make a minimum 10% deposit at the time of purchase. The deposit will be deducted from the total amount owed, and the remaining balance will be applied to the payment plan of your choice.

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What payment options do I have when I renew my seats for the 2021-22 season?

Account credits will be applied to the balance owing prior to the first payment processed on or around April 1, 2021.

  • Pay in Full (Credit Card/Direct Withdrawal) – April 1, 2021
  • Monthly Payment Plan – The Moose monthly payment plan for Full Season and Mini-Packs is spread out over 12 months (April 1, 2021 – March 1, 2022). For Flex Packs the payment plan is spread over 7 months (April 1, 2021 – October 1, 2021) Please note there is a 2% administration fee applied to all monthly payment plans.
  • Installment Payments (Credit Card/Direct Withdrawal)

Please note: if you select a Direct Withdrawal option, you will be able to enter your banking information during the payment plan confirmation process. Alternatively, you can also provide a direct withdrawal statement from your bank, or a void cheque to process payments directly from your bank account.

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Why do I have to select a payment plan again?

This will ensure you select the payment plan option that works best for you at this time, and that we have the most up-to-date payment type on file (Credit Card/Direct Withdrawal)

All cards are encrypted for privacy and safety reasons.

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Can I upgrade from a Mini Pack to a Full Season Package and still keep my same seat?

Yes, however you cannot perform this function online. You must call your Manitoba Moose Account Service Representative if you wish to upgrade your Mini Pack to a Full Season Package. To contact your Manitoba Moose Account Service Representative please email service@moosehockey.com

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Can I downgrade from a Full Season Package to a Mini Pack and still keep my same seat?

Yes, however, the likelihood of keeping your same seat will be subject to Full Season Seat Holders who wish to purchase your seat location for a Full Season Package. In the event this occurs, you will be required to relocate to a different seat location. This applies to all Mini Pack holders. Full Season Seat holders will be given the opportunity to relocate into a seat held by a Mini Pack Holder – however if the current Mini Pack holder chooses to renew or upgrade to a Full Season, they will retain priority of that seat location.

Also, please note that you must call your Manitoba Moose Account Service Representative if you wish to change from a Full Season to a Mini Pack as you cannot perform this function online. Your Manitoba Moose Account Service Representative can be contacted at service@moosehockey.com

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Can I add or remove seats on my account?

If you wish to increase or decrease the number of seats on your account, you must call your Manitoba Moose Account Service Representative. You cannot increase or decrease the number of seats on your account through the online renewal process. Your Manitoba Moose Account Service Representative can be contacted at service@moosehockey.com

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I want to relocate to wheelchair seating. Can I do this online?

If you wish to increase or decrease the number of seats on your account, you must call your Manitoba Moose Account Service Representative. You cannot increase or decrease the number of seats on your account through the online renewal process. Your Manitoba Moose Account Service Representative can be contacted at service@moosehockey.com

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How is a Manitoba Moose 12 game Mini Pack constructed?

You will be able to choose your games from one of four nine game packs plus the Prime Package.

The Prime Package is built with the three most popular games of the season – including the Home Opener, the first Calder Cup Playoff game and one additional promotional game – in the past this has included the New Year’s Eve or Fan Appreciation game.

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How will I select my regular season seat(s) included in the Prime Package?

You cannot choose seats for the Prime Package as part of the relocation process. At this time, the only way to guarantee your seats for the Prime Package is to purchase a 2021-22 Full Season Package.

The Prime Package will be announced shortly after the release of the 2021-22 AHL schedule (expected to be released summer of 2021).

Once the schedule is released, we will place seats for the Prime Package in your account – we will do our best to keep the same seats as you have with the 9-game package, if we are not able to accommodate, we will do our best to select similar seats.

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What is a Flex Pack?

A Flex Package can be purchased in denominations of 10 digital ticket vouchers that would be accessible in your Manitoba Moose Account.

You will be able to redeem the vouchers in any amount for any game within the price category of the vouchers purchased (based on availability). You can also purchase additional blocks of 10 digital vouchers at any time during the season.

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When can I relocate?

Full Season
First you must renew your current seats online. Once you have renewed you can contact your Manitoba Moose Account Service Representative to indicate you would like to relocate your seats. You will be given options based on your request and available inventory. Your Manitoba Moose Account Service Representative can be contacted at service@moosehockey.com

Mini Packs
You will have to renew your seats and then when the four nine-game Mini Pack options have been released you can contact your Manitoba Moose Account Service Representative and they will be able to provide options based on your request and available inventory. Your Manitoba Moose Account Service Representative can be contacted at service@moosehockey.com

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What are mobile tickets?

Mobile tickets are the universal method of entry for all Manitoba Moose games at Bell MTS Place.

Mobile Ticketing provides a safe and convenient way to access Bell MTS Place and distribute your seats to friends, family and others. Many businesses and industries have transitioned to mobile platforms including banking, ordering groceries, travel and adding your Manitoba Moose tickets to the list is a natural fit.

Mobile tickting Benefets:

  • CONVENIENT: Manage, transfer or donate your tickets from anywhere using a mobile device
  • IMPROVED CONTROL: Improved control and distribution when sharing tickets.
  • EASY ACCESS: Allows for quick and easy entry to the Bell MTS Place
  • PROTECTION: Eliminates counterfeit or stolen tickets; reduces the risk of lost or forgotten tickets
  • ECO-FRIENDLY: Reduces printing and paper usage
  • TOUCHLESS ENTRY: eliminates multiple touch points using touchless technology.

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What if I have a conflict with my schedule and there is a game in my package that I am not able to attend?

You have several options available to ensure your tickets are used!

  • Ticket trade – You will be able to trade tickets prior to a game you cannot attend for a game you can attend; this allows you flexibility by attending games that are not included in your package or having multiple seats for a game you can attend. Please visit MooseHockey.com/SEATS/DIGITAL-TICKETING for additional details.
  • Donate – You will be able to donate seats to games you are not able to attend. The tickets will be donated to a youth serving association that is partnered with the True North Youth Foundation. In return for your donation a tax receipt will be sent to you for the value of the ticket. Please visit MooseHockey.com/SEATS/DIGITAL-TICKETING for additional details.
  • Ticket Forwarding – You will be able to forward seats to friends, family, staff or clients without physically distributing tickets. The recipients will then be able to load the tickets to their mobile device or print at home. Please visit MooseHockey.com/SEATS/DIGITAL-TICKETING for additional details.

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What are the benefits of being a Manitoba Moose Seat Holder?

For a full list of benefits of being a Moose Seat Holder please visit MooseHockey.com/PACKAGES.

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When the Mini Pack schedule is released, will I be able to change to a different package if my current selection does not work for my schedule?

Yes, currently we anticipate communicating the four Mini Pack options for the 2021-22 season to all Mini Pack holders in the summer of 2021. If the Mini Pack option you initially selected does not work for your schedule, you will have the opportunity to choose the Mini Pack that best fits your needs.

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Do I have an Account Service Representative assigned to my account who can help me if I have additional questions?

Yes, Manitoba Moose Seat Holders have a dedicated Manitoba Moose Account Service Representative assigned to their account. If you have questions about your account, please contact Your Manitoba Moose Account Service Representative at service@moosehockey.com

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Do I still get a discount at Jets Gear/TrueNorthshop.com for Moose merchandise?

Yes, you can still get your 15% discount at TrueNorthShop.com. Simply use the email address on your Moose account when making your purchase online and the discount will be applied at checkout.

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Why does it look different when I sign into my Manitoba Moose Account Manager?

The new Modern Account Sign-in Experience with Ticketmaster has launched on our Manitoba Moose Account Manager site. This update keeps your information safer than ever before while making it even easier for you to sign in and reset your password. For more information, please feel free to click on the links on the Manitoba Moose Account Manager home page.

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