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Digital Ticketing - Manitoba Moose

GAME DAY

Digital Ticketing

The Manitoba Moose are pleased to announce a more convenient way to manage your seats.

Beginning with the 2018–19 season, digital tickets will become the universal method of delivery through Manitoba Moose Account Manager, replacing PDF’s and print at home option. You and your guests will no longer need to print tickets in order to access Bell MTS Place for Manitoba Moose Hockey Games.

Digital ticketing provides a safe, and convenient way to access Bell MTS Place and distribute your seats to friends, family and others. Many businesses and industries have transitioned to mobile platforms including banking, ordering groceries, travel and adding your Manitoba Moose tickets to the list is a natural fit.

Digital Ticketing Benefits:

  • CONVENIENT: Manage, transfer or donate your tickets from anywhere using a mobile device
  • IMPROVED CONTROL: Improved control and distribution when sharing tickets.
  • EASY ACCESS: Allows for quick and easy entry to the Bell MTS Place
  • PROTECTION: Eliminates counterfeit or stolen tickets; Reduces the risk of lost or forgotten tickets
  • ECO-FRIENDLY: Reduction in paper by printing less paper

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Frequently Asked Questions:



What is Digital Ticketing?
Digital Ticketing is the safest, most convenient and flexible way to receive and manage tickets while increasing protection against fraud and lost or stolen tickets. Digital Ticketing brings your event(s) into an account to help you manage your seats more conveniently while providing you additional distribution options.

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Why is Bell MTS Place implementing Digital Ticketing?
Similar to Banking, ordering groceries and travel using your smart phone as access provides a multitude of options to enhance your Game experience.
Benefits:

  • CONVENIENT: Manage, transfer or donate your tickets from anywhere using a mobile device
  • IMPROVED CONTROL: Improved control and distribution when sharing tickets.
  • EASY ACCESS: Allows for quick and easy entry to the Bell MTS Place
  • PROTECTION: Eliminates counterfeit or stolen tickets; Reduces the risk of lost or forgotten tickets
  • ECO-FRIENDLY: Reduction in paper by printing less paper
  • UP-TO-DATE: Allows Bell MTS Place to instantly provide updates or changes to events for the individuals attending the event – Traffic updates, Time Changes etc.

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Can I print my ticket from home via PDF?
No. Print-At-Home tickets (PDF) are no longer an option moving forward. Access to Bell MTS Place events will require a Smart Phone to enter the building. For the 2018-19 Season, Manitoba Moose Package Holders will continue to receive a Moose Pass Card to keep in their wallets for additional access to their Season Seats.

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How do I access my tickets on my smartphone?

  • Download the Manitoba Moose App from the iTunes App Store or the Google Play Store.
  • Go to “Manage Your Account”.
  • Log in using your email address and password associated to your Moose account.
  • Scroll through and find the game you’re looking for and tap to “view tickets”.
  • Select the option to Save to your phone’s wallet. When you arrive at Bell MTS Place, present your smartphone to have your ticket scanned. If you have guests and multiple tickets on your phone, simply swipe to navigate between them.

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How do I access my tickets on my desktop computer?

  • Visit www.moosehockey.com.
  • Select Manage My Account.
  • Log in to your Jets Account using your email address and password associated to your account.
  • Click on the game you wish to manage your tickets for.

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Is my personal information secure?
Bell MTS Place is a Payment Card Industry (PCI) compliant venue, providing you the highest available security to ensure that your credit card and account information is well protected. For any questions or concerns pertaining to consumer privacy, please visit http://moosehockey.com/privacy-policy/

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What if I don’t own a smartphone?
If you do not have access to a smartphone, you are able to send and receive ticket transfers on any desktop, laptop or tablet. You will need to proceed to the Bell MTS Place Box office at Portage and Donald with government issued ID to access your tickets to the event you are attending.

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How can I scan my tickets if I don’t have a data plan?
Bell MTS Place offers complimentary WIFI within the facility so a data plan is not required to scan your tickets. To expedite the process at the gates we encourage you to preload your seats to your phone (Apple Wallet – Iphone; Google Pay – Android) prior to arriving at Bell MTS Place.

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What if I can’t access my seats on my phone (runs out of battery, dies or is lost or stolen)?
We ask that you proceed to the Bell MTS Place Box office at the Portage & Donald Entrance or at the upper South location in front of the Entrance to the 300 Level of Bell MTS Place if you need assistance with accessing your seats. In addition, Bell MTS Place staff are readily available to assist you on-site with any last-minute ticket support needs. If this occurs prior to arriving at Bell MTS Place you can always reach us by phoning our office Monday to Friday from 8:30am to 5:00pm at 204-987- Puck (7825) or emailing info@moosehockey.com.

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Can I use a screenshot of my ticket to access events at Bell MTS Place?
No, screenshots are not valid tickets for entry and you may be denied entry and redirected to the Box Office for assistance.
A mobile ticket must be displayed either within the app, the mobile website or within your phone’s Apple/Android wallet to be provided entry.

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What happens if my ticket doesn’t scan properly?
We recommend your screen brightness be turned up to 100% for best scanning ability Additionally, Bell MTS Place Representatives at either Box office are readily available to assist you on-site with any last-minute ticket support needs.

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When should I download my ticket?
Your tickets are accessible to manage, view and transfer any time leading up to your event. The barcode for entry will become active within 48-hours prior to your event and is only required when scanning through the entry gates upon arrival.

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Can I have multiple tickets on a single phone?
Yes, you can have multiple tickets on one phone. You will simply be required to enter Bell MTS Place with your entire group. For the best experience, the recommendation is to always transfer the individual tickets to each attendee. As a last resort, Bell MTS Place Representatives at either Box office are readily available to assist you on-site with any last-minute ticket support needs.

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What if my entire party isn’t with me when I’m ready to enter?
The recommendation is that you transfer each individual attendee their ticket prior to attending the event.

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TRANSFERRING & RESELLING TICKETS


How do I send tickets to friends, family, or business associates?
Sending tickets securely and conveniently is simple. Log into Account Manager and complete the following:

  • Download the Moose Hockey App
  • Select “Manage My Account”
  • Log in to your Moose Account using your email address associated to your Manitoba Moose Account and the Password.
  • Navigate to your event/game and tap on it to see the tickets
  • Click Select in the top right corner, select the tickets you’d like to send, then hit Send
  • Select a contact from your address book or enter the recipient’s information
  • Click Send to send the tickets.

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Can I transfer more than one game/event together?
Yes, bulk sends are available via Account Manager. Simply log into Account Manager and complete the following:

  • Navigate to your event/game and tap on it to see the tickets
  • Click Select in the top right corner, select the tickets you’d like to send, then hit Send
  • Continue to the next event(s) that you would like to send and repeat this step
  • When ready, select a contact from your address book or enter the recipient’s information
  • Click Send to send the tickets.

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Does the person I send the tickets to need an account?
Yes, to provide secure access to tickets all ticket holders require an account, however, you can send a ticket to them before they create an account – all you require is their valid email address to begin the send process. Upon receipt of the ticket transfer via email, the recipient will be prompted to create an account during the acceptance process.

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What if I send tickets to the wrong person, can I recall the tickets?
Yes, tickets can be reclaimed provided they haven’t already been accepted by the recipient. We recommend you double check the email address you’re sending to before confirming your send.

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Can ticket holders send tickets after the event has started?
Yes, ticket sending is available for all tickets in your account that have not already been scanned into the venue. However, you cannot post tickets for resale after the event has begun.

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GIFTING AND DONATIONS


How can I donate tickets for a silent auction without printed tickets?
If you would like to donate your seats for a select game to a charity event or wedding social mobile ticketing is far safer and more convenient than with physical tickets. We recommend that you send your tickets via Account Manager to the event organizer in advance of the event. They will be able to access the tickets and immediately send them to the silent auction winner following the event.

For silent auction display purposes, we have created a ticket donation template for the auction/event organizer to fill out and display at their event. Please contact our office at 204-987-PUCK (7825) or email info@moosehockey.com.